I tend to naturally gravitate towards, and sometimes obsess over, what’s not working well. As a result, I can forget to celebrate wins and recognize people for successful projects or work. Over time, I’ve become more deliberate and intentional about recognizing great efforts from teams or individuals and making sure to celebrate and re-enforce those behaviors. That’s not shocking or novel: I think most people believe it’s important to highlight positive behaviors and celebrate your wins, sometimes even the small ones.
But one thing I’ve reflected on lately is whether that sentiment can go too far, and the not so nice to say but belief I have is yes, it can. When EVERYTHING is celebrated, even the most basic expectations, it dilutes the celebration of the real wins. For example, if everything is a wonderful, amazing, exceptional accomplishment… well then nothing is.
People tend to have different stylistic preferences for recognition, but everyone values knowing whether they are doing a good job or not. Even the best performers want their achievements to be celebrated; however, nothing is worse than watering down their accomplishments by celebrating insignificant events. And the team members who require a celebration for performing the basic routine elements of their job may not be the team members you want on your team long term.
Let’s say you’re the quality manager for a manufacturing plant that produces steel parts for a major auto OEM. You have a team of three associates and are onboarding a new fourth team member. Part of the job requires you to review finished parts coming off the line and identify pieces with deficiencies. In the first week, the new member spots a deficiency, so the manager makes a point of celebrating it during the end of week wrap up… that’s awesome! It may be routine, but it’s a new task and this person is onboarding, so it feels good to be recognized for learning. But if six months later, the quality manager is making a point of celebrating an identified deficiency at the end of the week, it may not feel as good, when that is a routine element of the job all members are expected to perform. When disconnected from the effort required, overcelebration can become inauthentic, forced, or even demotivating.
It’s important to be deliberate about celebrating the wins, but make sure you only do it when it’s genuine.